Privacy Policy

1. Introduction

Rhuarc's Pet Supplies ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our store or website.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a purchase in-store or via phone/email orders
• Subscribe to our newsletter
• Contact us through our website contact form
• Participate in promotions or surveys

This information may include:

• Name and contact details (email, phone number, address)
• Payment information (processed securely, not stored by us)
• Order history and preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Communicate with you about your orders and enquiries
• Send you promotional communications (with your consent)
• Improve our products, services, and website
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Gmail (Google LLC) — email delivery for contact-form admin notifications and customer confirmations.
• Google Maps / Google Places (Google LLC) — reviews sync; Google Places API is polled daily to surface store reviews on the site.
• Google reCAPTCHA v3 (Google LLC) — contact-form bot protection; a token is exchanged with reCAPTCHA on submit.
• In-store payment processors and local delivery providers (used for transaction handling and order fulfilment).
• Legal authorities when required by law.

These providers receive only the minimum information necessary; we do not sell, trade, or rent your information to third parties.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of marketing communications

7. Cookies

Our website sets the following cookies:

• PHPSESSID — a session cookie that expires when you close your browser, used to manage your interaction with the site.
• wordpress_logged_in_* and wordpress_sec_* — WordPress authentication cookies set only when you are logged in as an administrator of the site. These are not set for regular visitors.
• wp_settings_* — stores user interface preferences for logged-in administrators only. Not set for regular visitors.

No third-party analytics or advertising cookies are set by default. You can set your browser to refuse cookies, but some features of the website may not function properly.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: