Terms of Use

1. Acceptance of Terms

By accessing and using the Rhuarc's Pet Supplies website and services, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.

2. Products and Services

We endeavour to display our products accurately on our website. However, we cannot guarantee that product descriptions, images, or other content are accurate, complete, or current. Prices and availability are subject to change without notice.

Our website serves as a guide to our regular products only. For specific product availability or special orders, please contact us directly.

3. Orders and Payment

In-Store Purchases

We accept Visa, Mastercard, AMEX, cash, and EFTPOS for in-store purchases.

Phone and Email Orders

We accept orders via phone and email for size-appropriate purchases. We offer local delivery within Hobsons Bay for $3 with a minimum order of $25.

Pricing

All prices are in Australian Dollars (AUD) and include GST where applicable. We reserve the right to correct any pricing errors.

4. Returns and Refunds

We want you to be completely satisfied with your purchase. If you have any concerns about a product, please contact us to discuss your options. Returns are subject to Australian Consumer Law.

5. Discounts

We offer a 10% storewide discount upon presentation of valid membership ID for:

• Emergency Workers
• Australian Veterans
• Western Animal Rescue Staff
• Members of our sponsored clubs

Discounts cannot be combined with other offers unless otherwise specified.

6. Website Use

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use of the website. Prohibited behaviour includes:

• Harassing or causing distress to any person
• Transmitting obscene or offensive content
• Disrupting the normal flow of the website
• Attempting to gain unauthorised access to any part of the website

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Rhuarc's Pet Supplies or its content suppliers and is protected by Australian and international copyright laws.

The Rhuarc's Pet Supplies name and logo are trademarks. All other trademarks and brand names are the property of their respective owners.

8. Third-Party Links

Our website may contain links to third-party websites for your convenience. We do not endorse or accept responsibility for the content or practices of these external sites.

9. Limitation of Liability

To the fullest extent permitted by law, Rhuarc's Pet Supplies shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services.

10. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria.

11. Changes to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website constitutes acceptance of the modified terms.

12. Contact Us

If you have any questions about these Terms of Use, please contact us: